Sutter Davis Hospital a US acute care hospital (part of the Sutter Health System) and winner of the 2013 Malcolm Baldrige National Quality Award, reinforced its Culture of Caring through its leaders dedication to safe patient care. Annual goals and action plans created accountability for the delivery of a consistently positive patient experience, and resulted in the hospital achieving solid clinical quality ratings and outcomes. For example: 1) the average door-to-doctor time in emergency decr...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.4.1 Employee satisfaction/dissatisfaction
15.1.1 Strategy success measures & performance indexes

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