A measure of the effectiveness of ED wait time strategies and action plans was St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, the percentage of patients leaving the ED prior to examination. Against a goal of 1.0% for patients Leaving Prior to Triage (LPT) or Leaving…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.2.1 Customer satisfaction, accolades, awards

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