The Heart Failure Discharge Instructions rate performance at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was equal or close to the national top 10% and its nearest competitor. HCM has a rate of 95% against the top 10% rate of 99% and the nearest competitor rate of 98% in 2011, 100% against 99.5% and 100% respectively in 2012, and 100% against 100% and 95% respectively in 2013....

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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