The Strategic Thinking Process (STP) at Mid-America Transplant Services (MTS), a US organ procurement organisation and winner of the 2015 Baldrige National Quality Award, provided the foundation for high performance, and set the focus, priorities and expectations. With the STP as the foundation, goals were aligned with the V/M/V and cascaded to the workforce., and…

BPIR Categories

9.5.1 Develop performance management approach
2.2.4 Formulate and review business unit strategy
9.2.4 Communicate objectives/goals & metrics

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