High performance and engagement at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, began during recruiting and hiring where potential candidates began to learn about MHSL expectations. Leaders fostered a culture of high performance and engagement through the Values-Driven Leadership System (VDLS) and…

BPIR Categories

14.1.7 Review/evaluate performance measurement system.
14.3.1 Create commitment for improvement
8.1.1 Leaders develop/manage org culture,vision&values
6.4.1 Improve process/service performance

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