Senior leaders at Freese and Nichols (F&N), a US engineering consultancy and winner of the 2010 Malcolm Baldrige National Quality Award, promoted a high performance work culture by clearly communicating performance expectations through F&Ns guiding principles, strategic goals and action plans, and providing challenging work through growth strategies, and new technologies and services that challenged staff to acquire and practice new knowledge and skills. High performance work was supported throu...

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
9.5.1 Develop performance management approach

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