Among the three case studies in this Holacracy Introductory White Paper, we showcase Zappos, a mega online shoe and clothing website based in the US. It highlights the “lean operations” approach of holacracy that resulted in higher productivity for Zappos. Learn how the structure of self-managed teams enables the organisation to be much more flexible and responsive to customer needs, and how “distributive authority” empowers employees to much more innovative. Though not a panacea for org...

BPIR Categories

8.1.3 Develop and administer governance system
9.4.6 Develop management/leadership competencies
9.4.7 Develop team competencies
8.2.5 Leaders review org performance/capabilities

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