In 2006 Service Corp International, a large US based funeral home and cemetery company, initiated a project to outsource its nonstrategic, transactional, and administrative HR functions, after having previously outsourced IT and finance and administration offshore. The company’s strategy was to use multiple sources for outsourcing, a multiphase approach, and a common enterprise resource planning platform (PeopleSoft). Payroll and benefits were the first processes outsourced, and benefits admin...

BPIR Categories

9.1.3 Develop human resource strategy
2.4.2 Create and implement outsourcing strategy

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