The HR Capability and Capacity Plan at Concordia Publishing House (CPH), a US religious publisher and winner of the 2011 Malcolm Baldrige National Quality Award, was developed during the annual Strategic Planning Process (SPP). Department managers requested changes/additions in staffing levels and training needed to support approved Action Plans. Essential positions/skills/knowledge/experience needed to achieve strategies and goals were prioritised. HR provided training necessary to bridge capab...

BPIR Categories

9.1.3 Develop human resource strategy
9.1.1 Identify strategic demands on human resources

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