To better align its information technology (IT) support group with the needs and expectations of its internal customers a Global Telecom Company implemented a Human Capital Planning (HCP) process which identified the: 1. Specific IT support requirements of each customer based on each customer's business plans, organisation size, number and type of technology platforms and…

BPIR Categories

9.1.1 Identify strategic demands on human resources
9.1.3 Develop human resource strategy
10.4.4 Manage internal information & knowledge sharing

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