Human Capital Planning in Service Excellence Award winning bank
To support its customer-focused strategies the Overseas-Chinese Banking Corporation, one of Singapore's leading local banks, aligned its HR Planning Process to its Strategic Planning Framework. The firm developed HR plans for Recruitment, Training, Employee Involvement, Performance, Recognition and Health & Satisfaction, and: 1. Implemented recruitment initiatives including personality profiling and behaviourally-based selection interview techniques. 2.…
BPIR Categories
9.1.3 Develop human resource strategy
9.5.1 Develop performance management approach
8.1.1 Leaders develop/manage org culture,vision&values