To address its difficulties in filling vacancies Sacramento County, a US county government, initiated a strategic planning process to restore employee morale and trust. A 1999 attitude survey showed high dissatisfaction with pay, supervision, and conditions, and a "workforce vision" was developed based on respect and dignity of the individual, trust, personal and professional development, and continuous improvement of work processes. A four-member team was created to collect data, conduct resear...

BPIR Categories

9.1.3 Develop human resource strategy
9.3.3 Recruit, select & hire employees
9.6.1 Survey/assess employee satisfaction/morale
9.6.2 Manage employee satisfaction

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