Steelcase Inc, a US manufacturer of office furniture, developed a two pronged approach to reduce the level of conflict resulting from new policies. When a new policy was to be considered HR personnel held meetings with shop floor personnel to discuss, get feedback on and encourage ideas for the implementation of the policy. The two-pronged strategy inco do not comply including: 1) Discussions with non-complying employees to identify why compliance is withheld; 2) Re-examination of the policy if...

BPIR Categories

9.8.1 Manage labour-management relationships.
9.7.1 Encourage employee involvement and feedback

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