At the Singapore Urban Redevelopment Board (URB), an urban planning authority and winner of the 2008 Singapore Quality Award, the percentage of suggestions/ideas accepted for implementation improved from 90% in FY05 to 92% in FY07. The percentage of staff who felt the URB was an innovative organisation increased from 90% in 2004 to 94% in…

BPIR Categories

9.7.1 Encourage employee involvement and feedback
15.6.13 Innovation, technology & flexibility

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