in 2007, the Fleury Group, a Brazilian medical and health organisation, initiated a programme to encourage suggestions to improve its operations. It was a “manual” process, allowing all employees to submit their ideas on paper, which were then evaluated by an innovation committee. In 2011, Fleury introduced its Central de Ideas (Idea Market),capable of unlocking…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
9.7.1 Encourage employee involvement and feedback

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