To acquire, evaluate and implement creative ideas the Singapore National Library Board (NLB), winner of the 2004 Singapore Quality Award, generated ideas from its staff, customers, partners and suppliers. Internal idea generation processes included a Staff Suggestion Scheme, Communities of Practice, staff study trips and staff idea generating gatherings. The annual Corporate Planning Exercise and…

BPIR Categories

9.7.1 Encourage employee involvement and feedback
2.2.4 Formulate and review business unit strategy
2.2.1 Obtain stakeholder input into strategy formulation

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