To facilitate innovation the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, implemented an innovation process management system and took a proactive approach to generating and gathering ideas, evaluating, and implementing them, and reviewing their effectiveness. NLB introduced a Staff Suggestion Scheme, established Innovation Team awards to encourage…

BPIR Categories

3.2.3 Develop&integrate technology/innovation into concept
9.7.1 Encourage employee involvement and feedback
8.2.2 Create an environment for empowerment/innovation

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