Verizon Communications, a US provider of communications services, used immersive learning to create realistic training for retail store employees on situations such as armed robberies that were traditionally extremely challenging to teach. Giving employees a real-time experience of an armed robbery allowed them to experientially go through the critical steps of de-escalating a high-risk moment.…

BPIR Categories

9.4.3 Deliver education and training
9.4.2 Develop education and training programs.

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