The overall performance of Service Advisors at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, rose to #1 in the market, exceeding the NCM 20 Group Benchmark (20 Bmark- an average of the top quartile in the elite group of 20 dealers nationwide) following…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.4.7 Employee efficiency/productivity performance

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