The overall performance of Service Advisors at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, rose to #1 in the market, exceeding the NCM 20 Group Benchmark (20 Bmark- an average of the top quartile in the elite group of 20 dealers nationwide) following attendance at Effortless Service Training held by the Parts and Service Director in 2015 and 2016. Service Advisor overall score was 77 against the 20Bmark benchmark of 80 in 201...

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.4.7 Employee efficiency/productivity performance

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