In 1992 at St John's Regional Medical Centre, a 94-bed acute care hospital in Midwest USA, a quality initiative was undertaken by the HR Department to reduce the hiring cycle time from the current mean of 69 days. The excessive time taken was seen as an obstacle to providing quality, cost-efficient patient services and in some cases resulted in lost revenue due to services having to be outsourced. Drawing on a combination of TQM, benchmarking, and productivity measurement, the department: 1 flow...

BPIR Categories

14.2.3 Benchmark performance measures against competitors
14.3.2 Implement an improvement approach/method/technique
9.3.3 Recruit, select & hire employees

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