A UK manufacturer of air bag systems and vehicle seat belt assemblies implemented TQM through quality initiatives such as ISO 9000, team meetings for improvement, and people empowerment through cell production re-structuring. The company established a quality systems committee made up of members from all departments including quality, finance and engineering with responsibility for designing systems, making decisions on quality matters, and reviewing systems generally. A continuous improvement s...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.2 Implement an improvement approach/method/technique
9.3.4 Create & deploy teams
9.7.1 Encourage employee involvement and feedback
10.3.2 Establish quality standards and controls.
5.5.3 Improve process/product performance

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