A UK manufacturer of automotive springs began implementing a total quality programme in the early 1990's. Systems established included training, quality assurance, and a comprehensive data collection and measurement system linked with business and departmental objectives. The measurement system, under the quality operating system (QOS), monitored three major performance indicators - parts per million (ppm), failure to meet customer demand, and due date performance (DDP). Operatives were empower...
BPIR Categories14.3.3 Implement an org-wide continuous improvemnt program
14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique
9.7.1 Encourage employee involvement and feedback
5.5.3 Improve process/product performance