A UK manufacturer of automotive interior trim parts had achieved ISO 9002 certification in 1992 and set out to implement QS 9000 in 1998. The company established a quality steering committee drawn from senior management and shop floor personnel to focus on QS 9000 implementation. A continuous improvement structure was already in place and product improvement groups held weekly meetings to resolve problems and find better ways of performing tasks. Systems implemented included installing a quality...
BPIR Categories14.3.3 Implement an org-wide continuous improvemnt program
9.7.1 Encourage employee involvement and feedback
1.1.5 Conduct customer surveys
10.3.2 Establish quality standards and controls.
5.5.3 Improve process/product performance