The Adirondack Oral and Maxillofacial Surgery in the USA implemented lean enterprise principles to put in place an integrated system to gain greater efficiencies from the results they had achieved from an earlier adoption of Activity Based Costing (ABC) and Six Sigma. To deal with implementation time constraints the company the company invested in overtime rather than introduce additional resources. Because of its hierarchical management structure the company had to achieve a mind-set change fro...
BPIR Categories6.4.2 Implement systems for managing the service
6.4.1 Improve process/service performance
8.1.1 Leaders develop/manage org culture,vision&values
14.3.2 Implement an improvement approach/method/technique