The Davey Tree Expert Company, a US tree and lawn care specialist company, introduced a quarterly improvement incentive programme which measured territory performance in five areas: Customer retention; Holding down costs; Improved average customer sale amount; Productivity; and Safety and auto general liability (CHIP). If a territory achieved improvements compared against the same quarter the previous year each person received a CHIP worth 500 points towards merchandise in a catalogue. While th...

BPIR Categories

9.5.5 Manage reward & recognition programs
9.6.5 Manage workplace cleanliness, health & safety
9.10.2 Analyse the impact of rewards/training/well-being

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