The US Postal Service made the shift to basing rewards on objective measures in 1995. By 2000 everyone and every team in the 800,000 member workforce had performance goals based on "the voice of the customer, the employee and the business." Performance goals were focussed on on-time deliveries, net income, productivity improvement, employee satisfaction (based on surveys), lost workdays due to injury and similar measures. The results of the Postal Service's performance based reward system initia...

BPIR Categories

9.5.1 Develop performance management approach
9.5.4 Develop & manage base & variable compensation

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