Sales staff at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, were expected its to achieve FMC’s Base and Master certification, the highest level of product knowledge, in their first 90 days on the job. Customers of the New Vehicle Sales (NVS) Segment, expected…

BPIR Categories

15.4.7 Employee efficiency/productivity performance
15.6.14 Benchmarking/performance measurement/survey design

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