In 2003 the Singapore Land Transport Authority (SLTA), a national transport authority and winner 2008 Singapore Quality Award for Innovation Excellence, set an idea acceptance rate of 45% and an idea implementation rate of 70% Between 2003 and 2007 inclusive the SLTA steadily improved its performance against targets, and hit or exceeded them in the…

BPIR Categories

15.4.7 Employee efficiency/productivity performance
15.6.13 Innovation, technology & flexibility

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