Innovation in Human Resource Management and People’s Happiness Through Benchmarking

The Dubai Government Excellence Program (DGEP), in collaboration with the Centre for Organisational Excellence Research (COER) in New Zealand, launched the “Dubai We Learn” initiative in 2015 to promote institutional learning and knowledge exchange through benchmarking activities in Dubai's government sector. Thirteen projects from various government departments participated in the initiative; the Knowledge and Human Development Authority's (KHDA) “People Happiness” project stood out for...

BPIR Categories

9.5.2 Manage team performance
9.6.2 Manage employee satisfaction
9.7.1 Encourage employee involvement and feedback
14.2.1 Develop benchmarking capabilities
14.2.2 Benchmark performance measures with noncompetitors
14.3.2 Implement an improvement approach/method/technique