Managing for innovation was part of the culture at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, and the company strategy to “Recruit, develop & retain high-performing Employees who share our Values and align with our Culture” was a key to stimulating innovation. Employees were encouraged to innovate through annual process reviews and training, Focus on the Future, Opportunity Focus and Operations Focus Meetings, calls for innovati...

BPIR Categories

6.4.1 Improve process/service performance
9.4.7 Develop team competencies
3.2.5 Involve stakeholders in innovation & product/service development

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