Innovation management at an award winning medical centre

The Innovation System at Charleston Area Medical Centre (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, incorporated CAMC’s Innovation Culture, Innovation Process, and Innovation Management. Key sources of innovation were: 1) a strategic opportunity identified during the SPP, 2) performance reviews; 3) an unanticipated source. Strategic opportunities that should…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
3.2.3 Develop&integrate technology/innovation into concept