Innovation was a core value and Core Competency at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, and was initiated and managed through the Improvement and Innovation Process (IIP). Innovation discussions originated in MTS’s Strategic Thinking Process, Operational Management Process, and/or Learning and Development…

BPIR Categories

6.4.1 Improve process/service performance
3.2.3 Develop&integrate technology/innovation into concept

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