The Innovation Process at Bristol Tennessee Essential Services (BTES), a US utilities plus company and 2017 Baldrige National Quality Award recipient, was managed through the Continuous Improvement Team (CIT). In weekly CUT meetings, innovations were discussed and strategic opportunities to pursue as intelligent risks were determined. The CIT also determined financial and resource availability and…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
8.2.2 Create an environment for empowerment/innovation

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