Innovation at Memorial Hermann Sugar Land (MHSL), a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, was supported by a “Why Not Us” spirit, that drove agility and willingness to try new things of benefit to the customer and MHSL. To drive change a concept called “Innovation Zones of…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
3.2.3 Develop&integrate technology/innovation into concept

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