Momentum Group, a US Textile Distributor and 2016 Baldrige Award recipient, developed a number of key practices that helped it become a leading innovator in its industry. The company identified customer requirements for new products in part by looking at trends and customer/market-specific considerations and design considerations included workforce demographic factors. Other design considerations included…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
3.2.3 Develop&integrate technology/innovation into concept

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