To promote and encourage innovation, the Inland Revenue Authority of Singapore (IRAS), winner of the 2011 Singapore Business Excellence Award, established an Innovation Framework, developed innovation skills in staff, and conducted innovation related activities such as a Learning and Innovation (L&I) Festival. All new recruits underwent a customised course on innovation skills Supervisors identified competency gaps in innovation skills during the annual Learning Needs Analysis (LNA). Managers an...

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
9.7.1 Encourage employee involvement and feedback
3.2.3 Develop&integrate technology/innovation into concept

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