Innovation strategy at a quality award winning transport authority

In its drive for organisational excellence, the Singapore Land Transport Authority (SLTA), a national transport authority, made innovation a part of the organisational culture. The SLTA developed and implemented an Innovation Excellence Framework with 5 facets: Leadership, Process, Culture, Competency and Capital. Each facet was steered by an Innovation Committee to lead the innovation process.…

BPIR Categories

3.2.3 Develop&integrate technology/innovation into concept
9.7.1 Encourage employee involvement and feedback