Innovation at Memorial Hermann Sugar Land (MHSL), a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, was resident in the culture. It was a key component of the Strategic Planning Process (SPP) to overtly nurture innovative thought, stimulate creativity, and lead to the identification of Strategic Opportunities, grand transformational…

BPIR Categories

3.2.3 Develop&integrate technology/innovation into concept
8.2.2 Create an environment for empowerment/innovation

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