To identify areas of innovation the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), conducted discussions at update and strategy planning sessions, guided by the SG Innovation Model (that took into account VOC Engagement Factors, Industry Thought Leadership & Evidence Based Learning).…

BPIR Categories

2.2.4 Formulate and review business unit strategy
3.2.3 Develop&integrate technology/innovation into concept
1.2.3 Identify new innovations that meet customer needs

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