Innovation was incorporated into key processes at AtlantiCare a US not-for-profit health system and winner of the 2009 Malcolm Baldrige National Quality Award. An Innovation Council was established, chaired by senior leaders, for the purpose of defining, prioritising, measuring and integrating innovation processes across the system. The Council explored best practices within and outside of healthcare through a variety of research activities and learning opportunities and developed an organisatio...

BPIR Categories

6.4.1 Improve process/service performance
3.2.3 Develop&integrate technology/innovation into concept

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