To drive innovation in internal work systems, the Poudre Valley Health System (PVHS), a US not-for-profit health organisation and winner of the 2008 Malcolm Baldrige National Quality Award, established a 5-stage formal design and innovation process. 1. Identification of Opportunities. Ideas for new or expanded healthcare services received. 2. Preliminary ProposaL The project champion worked with the Business Decision Support Director to draft a proposal. 3. Business Planning. If given initial ap...

BPIR Categories

6.4.1 Improve process/service performance
3.2.3 Develop&integrate technology/innovation into concept

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