To increase employee engagement and get employees more involved in achieving goals, the Ritz-Carlton, a US based hotel chain, developed a four-step innovation process to promote a culture of innovation. A benchmarking project identified innovation best practices and additional innovation best practices was collected from the American Society for Quality Innovation Conference and Executive Forum.…

BPIR Categories

9.6.2 Manage employee satisfaction
14.3.2 Implement an improvement approach/method/technique

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