PS21, a Singapore government innovation team, was set up by the Singaporean Civil Service with the core aim of preparing Singaporean public services for the 21st century. To achieve this, PS21 was tasked specifically with engaging civil service staff. Their Post ‘N’ Poll app let any of Singapore’s 139,000 civil servants report an issue or to suggest an idea for service improvement. An evaluation of PS21 estimated that over one year it generated 520,000 suggestions from staff, of which appr...

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
3.2.3 Develop&integrate technology/innovation into concept

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