Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, monitored overall inpatient mortality rate as the universal indicator of inpatient health care quality. HCM outperformed its nearest competitor and performed at near the national top 20% (best available benchmark). Each year from 2009 to 2013, HCM Mortality…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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