This snippet and its associated article report on Knowledge Management. To capitalise on its knowledge assets, the Qian Hu Corporation of Singapore, a leading ornamental fish exporter, integrated its Knowledge Management system with its Customer Relations Management (CRM) and its Supply Chain Management (SCM) systems. The CRM/KM integration provided a platform for global networking, knowledge-sharing and best practice sharing among investors, customers, suppliers, experts, hobbyists, academics,...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.2.1 Establish info/knowledge management systems

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