In 1999 Systematic Software Engineering, a Danish software firm, introduced an annual intellectual capital statement (ICS) to communicate externally and internally about the firm's knowledge management activities, and how management intended to attract, develop and retain resources to create value. The ICS offered insights into organisational capabilities with indicators that reported on customers, processes and employee competences and development. Also included were narratives that illustrated...

BPIR Categories

11.1.3 Design capital structure
10.2.1 Establish info/knowledge management systems
14.3.2 Implement an improvement approach/method/technique

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