To ensure its staff knew how its internal audits related to good business processes Cerner Corp, a US healthcare IT company, began surveying audit participants after internal audits in 2004 to ascertain participants levels of satisfaction and overall audit experience. The survey revealed that staff did not really feel they benefited from the audit as a whole. An analysis determined that audit preparation training was needed and a course was designed to: Increase staff understanding of the audit ...

BPIR Categories

11.4.1 Design/conduct internal/external audits
9.4.5 Develop functional/process competencies

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