The top management of a global food packaging manufacturer with semi-autonomous plants at several locations in a number of countries around the world, wanted to improve the operational performance of the group rapidly and continuously. The company used industry performance benchmarks to set desired performance outcomes and an extensive audit programme to study all productivity and quality aspects of plant operations. Internal best practices were identified, along with subject matter experts. Th...

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14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking

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