Pret A Manger realises the importance of employee feedback in improving customer service and organisational processes, so uses every chance it can to gather this information. In the monthly magazine, The Pret Star, employees are asked to put questions to the company's directors or heads of department and these are published. Recent questions have involved…

BPIR Categories

9.7.1 Encourage employee involvement and feedback
9.5.5 Manage reward & recognition programs
9.6.1 Survey/assess employee satisfaction/morale
2.2.1 Obtain stakeholder input into strategy formulation

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