Internal Communication Strategy at an award winning city

In response to a 2007 employee survey, the City of Irving, a US local government organisation, focussed strategically on internal communication to improve information flow. The City’s Communication Plan detailed internal (and external) communication objectives and audiences. Senior leaders communicated with and engaged the workforce via: City Manager rounds and memos, the Inside Irving newsletter, the employee Inet, Employee Town Hall Meetings (ETHM), weekly news emails, video messaging, and q...

BPIR Categories

9.7.2 Provide mechanisms for internal communication
8.2.1 Leaders communicate with employees